![]() You can find other various guides for different devices on Elgato’s YouTube Channel. ![]() Here are some videos from Elgato explaining the set up for each unique device. ![]() Initial Configuration on the Console or Gaming PCįirst, make sure that the card is connected properly to each device, and that the settings are configured correctly in your console. To use these cards in Streamlabs Desktop you will need to do some minor configurations. In order to use these capture cards you will need the Elgato Game Capture HD software. Please let us know that you tried the steps in this article.The purpose of an Elgato Capture Card is to allow you to record or stream your gameplay from a console (such as a Playstation 4 or Xbox One) to your PC, or from one PC to another. If none of these steps help, then please contact Elgato Technical Support for further troubleshooting. Once the software is removed on your Mac or PC, then download the latest version from this page: If you are using a Mac, then erase the Elgato Game Capture HD application. Solution: If you are using Windows, use the Windows Uninstaller to remove the Elgato Game Capture HD software. Or, download the latest version from this page:ġ3) The Elgato Game Capture HD software may need to be uninstalled and reinstalled. Solution: Use the Check For Updates feature in the Elgato Game Capture HD software, to download the latest version. ![]() Solution: See these articles for the System Requirements.Įlgato Game Capture HD System RequirementsĮlgato Game Capture HD60 System Requirementsġ2) The Elgato Game Capture HD software may need to be updated. Solution: Quit the Elgato Game Capture HD software, and then launch it again.ġ1) Make sure your computer meets the System Requirements for Elgato Game Capture HD software. Wait a minute, and then attach everything again.ġ0) The Elgato Game Capture HD software may need to be reset. Solution: Unplug the Elgato Gaming hardware from the Mac or PC, and video source. Use an HDMI cable connected to your TV, so that audio and video can be transmitted.ĩ) The Elgato Gaming hardware may need to be reset. Solution: DVI connections are video only - audio will not be transmitted. Solution: Check your TV to make sure that your TV is set to use the right volume level, and is not muted.Ĩ) Make sure that you're using a HDMI cable with your TV or Display, and not a HDMI to DVI adapter cable. Solution: Check your computer to make sure that your computer is set to use the right volume level, and is not muted.ħ) Your TV may be set to the wrong volume. There will be a red slash across the Mute button, if muting is turned on:Ħ) Your computer may be set to the wrong volume. If Mute is selected, then no audio will come out of your computer, but audio will still play on your passthrough TV. Solution: Elgato Game Capture HD has a Mute button, at the bottom right corner of the Capture section. Solution: Make sure that the red and white Analog Audio cables are attached to your video source, and to the A/V Adapter Cable that's connected to Elgato Game Capture HD.ģ) Make sure that Elgato Game Capture HD software is not muted. When using the Xbox 360, you can refer to this article:įor an HDMI connection with your Xbox 360, try these settings:ġ) Start the Xbox 360 console without a disc in the disc tray.ģ) Select Console Settings, and then select Audio.Ĥ) Select Digital Output, and then select Digital StereoĢ) You may be using Component, Composite or S-Video connections, but forgot to attach the red and white Analog Audio cables. You can refer to this article for more details: When using the PS3 with Elgato Game Capture HD, make sure you set the Audio Output settings to Audio Input Connector / SCART / AV MULTI Make sure you have selected the right audio output option for Elgato Game Capture HD to use. Solution: The PlayStation 3 (PS3), Xbox 360, and other game consoles have various options for audio output. Please try the following steps to see if they help with this issue:ġ) Make sure your game console is set to output audio via the cables you are using. If your Elgato Gaming hardware does not play any audio on your computer, or passthrough TV, then some aspect of your Settings or Setup are probably incorrect.
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